— Shipping & project support

From equipment supply to your site.

Get help preparing for delivery, installing your equipment and starting production. Ask about remote guidance or a visit to your site.

— Equipment support

Get ready to put your machine to work.

Tell us your equipment, location and the help your team needs. We’ll review suitable support options with you.

We’ll confirm the work, schedule and costs before you book a service or site visit.

Discuss my support requirements
MECUVO shipping support equipment illustration

From China.
To your operation.

Ask about installation and start-up support at your site.

Equipment supply / Site assistance

— Before equipment arrives

Prepare your site before delivery.

01

Equipment & layout

Check the machine layout, access for delivery and the lifting equipment needed to position it.

02

Power & interfaces

Confirm your site voltage, phase and frequency, along with any connections to other equipment.

03

Delivery & documents

Confirm packing, shipment dimensions and the documents needed for your destination.

— On-site assistance

Installation, start-up and operator guidance

Ask which services are available for your machine and location. We’ll confirm the work and fees before a visit.

On-site support planning — tasks are subject to the project agreement
Area to discuss Typical question Boundary to agree
Installation-related assistance Which equipment and interfaces need assistance? Tasks provided by MECUVO and tasks for the site or contractors
Start-up and handover What needs to be checked or demonstrated? Agreed procedure, material availability and responsibilities
Operating guidance What information does the operating team need? Actual training content and the supplied safety documentation
Project coordination Which other equipment or parties are involved? Contacts, schedule, readiness and any excluded work
— Remote or on-site

Remote help or support at your site

Send the machine details, photos or a short video to help us understand the issue. We can then review whether remote guidance or a site visit is appropriate.

For installation or start-up assistance, tell us your site location and when the equipment will be ready.

Ask for equipment support

Make the request specific

The correct equipment

Identify the model, supplied configuration and any connected machinery.

The actual situation

A clear description and relevant images are more useful than an unexplained fault label.

The task to complete

Explain whether you need information, start-up help, operating guidance or a site visit.

— Useful information

What to send with your support request

For an equipment question, identify the machine and describe what happened. Photos or short videos can help the support discussion when they can be obtained safely.

For a site visit, include your location, machine status and the tasks you need help with. Further details can follow.

— Before a visit

Get your site ready for the visit

Confirm access, equipment placement, power and test material before the visit. Ask for the preparation checklist for your machine.

Your local team or contractors may need to complete electrical connections and other site work. We’ll clarify responsibilities when arranging the visit.

— Machine-specific support

Find the right parts for your machine

Send the machine model, serial number and a photo of the part you need. These details help identify a suitable replacement.

Ask us to confirm the part specification, availability, price and delivery time before ordering.

— Clear responsibilities

Understand what your service includes

Your service arrangement will set out the work, schedule, travel arrangements and costs.

Installation visits and additional work are priced according to the project. Please check your quotation for the services included.

— Arrange the next step

How to request support

01

Describe the need

Tell us the equipment, destination and task.

02

Review the scope

Discuss what assistance is appropriate and available.

03

Agree the arrangement

Confirm timing, responsibilities, site readiness and costs.

04

Coordinate the handover

Confirm the documents, site preparations and contacts needed for the work.

— Straight answers

Project-support questions

Have a question about your material, equipment or project? Start with a short message.

Ask MECUVO

On-site assistance can be discussed for the project. Provide the equipment, location and work required so that scope and availability can be reviewed.

Site visits are quoted according to the location and work required. Your quotation will show which services are included and any additional charges.

Our assistance covers the tasks agreed for your equipment. Your local team or qualified contractors may need to handle electrical connections and other site work.

Yes. Start with the equipment and the assistance you need. Relevant identification and documentation can follow.

Warranty coverage and any agreed response arrangements are stated in the equipment quotation or service agreement. Ask for the terms that apply to your proposed configuration.

— Get a quote

What help does your team need?

Describe the machine or project, your location and the assistance you would like to discuss. The exact scope and schedule can follow.

  • We can help you choose a model
  • Photos and technical details can follow
  • Ask about installation support

Get a quote for your equipment

Tell us what you recycle and leave your email. Photos and technical details can follow.

Equipment selection & quotation

We use these details to handle your enquiry.